Legal

Privacy policy

Effective date: July 8, 2026

At Neuvesca, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase our handcrafted candles and products.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We collect information that is necessary to fulfill your orders and improve your shopping experience. This includes:

  • Personal identifiable information: Name, shipping address, billing address, email address, and phone number.
  • Payment information: When you make a purchase, your payment details are processed securely. We do not store your credit/debit card details on our servers. All payments are processed securely through our authorized payment gateway provider, Paymob.
  • Technical data: IP address, browser type, time zone settings, and usage data collected via cookies to optimize website performance.

2. How we use your information

We use the data we collect to:

  • Process, fulfill, and ship your orders.
  • Send order confirmations, tracking details, and customer support updates.
  • Process secure payments and prevent fraudulent transactions.
  • Comply with legal and regulatory obligations in Egypt.
  • Send promotional emails or updates about new candle collections (only if you have opted in).

3. Sharing your information with third parties

We do not sell, trade, or rent your personal data to third parties. However, we must share essential data with trusted service providers to complete your orders, including:

  • Payment gateways (Paymob): To securely process your credit card, mobile wallet, or cash-on-delivery payments.
  • Shipping & courier services: To deliver your candles to your specified address.
  • Analytics providers: To help us understand website traffic and improve our services.

4. Data security & secure payment processing

We implement rigorous security measures to protect your personal information.

  • All sensitive payment transactions are encrypted using Secure Socket Layer (SSL) technology.
  • Your payment is handled directly by Paymob, a Central Bank of Egypt (CBE) regulated payment gateway. Neuvesca employees do not have access to, nor do we store, your full card numbers or CVV codes.

5. Cookies

We use cookies to enhance your browsing experience, remember the items in your shopping cart, and analyze our website traffic. You can choose to disable cookies through your browser settings, but some features of the site may not function properly as a result.

6. Your rights

You have the right to access, correct, or request the deletion of the personal information we hold about you. If you wish to update your details or have your data removed from our system, please contact us at neuvescacosmetics@gmail.com.

7. Changes to this privacy policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with a revised effective date.